We have a 30 day change of mind return policy you can return your order through the below process.
Please make sure that it is in perfect condition otherwise a refund of the product/s will not be eligible. Please note that all shipping costs associated will be at the expense of the buyer. It is the customer's responsibility to use a courier of their choice for the return.
You will need to send your return item/s to the following address:
LUVO STORE
PO BOX 152
SALISBURY QLD 4107
You MUST include a note with the following information attached:
- Full Name
- Email Address Used
- Order Number
- Reason For Return
Failing to do so will result in an unknown return and we are unable to proceed further.
Once we receive the return, please allow up to 5 - 7 business days for the return to be assessed before a refund can be processed and make sure a tracking number is kept or recorded as evidence of delivery. Luvo is not liable for lost or missing goods returned by unregistered post. Please be sure to send on a tracked service.