We have a 30 day change of mind return policy you can return your order through the below process. 

Please make sure that it is in perfect condition otherwise a refund of the product/s will not be eligible. Please note that all shipping costs associated will be at the expense of the buyer. It is the customer's responsibility to use a courier of their choice for the return.

You will need to send your return item/s to the following address:


PO BOX 152



You MUST include a note with the following information attached:

- Full Name 

- Email Address Used

- Order Number

- Reason For Return

Failing to do so will result in an unknown return and we are unable to proceed further.

Once we receive the return, please allow up to 5 - 7 business days for the return to be assessed before a refund can be processed and make sure a tracking number is kept or recorded as evidence of delivery. Luvo is not liable for lost or missing goods returned by unregistered post. Please be sure to send on a tracked service.