Luvo Store Support

General Information 7

• Extended 60-Day Holiday Returns
• When can I expect items to be restocked?
• Covid-19 Update
• What warranties do products have?
• Security

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Delivery 9

• What do I do if I've only received 1 item on my order
• How do I track my parcel?
• Who do you ship with?
• There has been no tracking update on my order?
• Do you ship internationally?

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Orders 2

• How do I update my delivery information?
• You've sent me the wrong item

Returns And Faults 5

• What to do if you have received a faulty/damaged item
• What is your return policy?
• How do I return an item?
• How will I be refunded?
• I received something different than what I ordered?

Payments, Promos & Gift Cards 6

• Do you offer Gift Cards?
• What payment options are available?
• Discount Codes
• First purchase discount
• Sales and Promotions

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