Returns And Faults

What to do if you have received a faulty/damaged item
If you have received a faulty item, please send a video/ photos of the fault and your order number to support@luvostore.com.au so our team can assist you wi...
Wed, 9 Sep, 2020 at 4:29 PM
What is your return policy?
We offer refunds on Change of Mind returns if your order is returned to us in original unused condition within our 30 day period. You will need to follow th...
Thu, 22 Oct, 2020 at 1:30 PM
How do I return an item?
We have a 30 day change of mind return policy you can return your order through the below process.  Please make sure that it is in perfect condition otherw...
Thu, 5 Nov, 2020 at 1:32 PM
How will I be refunded?
Your refund will be credited into the same payment/account your payment came from.  AfterPay If you placed your order using AfterPay, when we process...
Thu, 22 Oct, 2020 at 1:49 PM
I received something different than what I ordered?
In the unlikely event you have received the incorrect item, please contact us[link] immediately with the following information to ensure that we can get thi...
Thu, 22 Oct, 2020 at 1:51 PM