What do I do if I've only received 1 item on my order
If you have ordered multiple items, yet only received 1 or 2, please first check the tracking to see if there is an update on the status of the remaining pa...
Thu, 22 Oct, 2020 at 1:21 PM
How do I track my parcel?
Your tracking number can be located in the dispatch email.  We ship with couriers Australia Post and Allied Express.  To track via Australia Post cl...
Thu, 22 Oct, 2020 at 1:23 PM
Who do you ship with?
We ship most of our parcels with Australia Post.  Our larger items including the Hollywood Mirror, Backdrops and and benches are shipped with Allied Exp...
Wed, 9 Sep, 2020 at 4:17 PM
There has been no tracking update on my order?
If there has been a significant time since the last update on your tracking, please contact, and our team will advise if there a...
Thu, 22 Oct, 2020 at 1:24 PM
Do you ship internationally?
Unfortunately we currently only ship to Australian customers, however we have plans to expand internationally in 2021. 
Sun, 22 Nov, 2020 at 9:20 AM
How long does it take for my item to be shipped?
Orders placed before 9AM will be dispatched the same business day. Order placed after this time will be dispatched the following day. We ship on business da...
Thu, 22 Oct, 2020 at 1:38 PM
I ordered the incorrect product, am I able to get an exchange?
We do not offer exchanges. You are welcome to return your item (due to change of mind) within 30 days of receiving your order. All shipping costs associated...
Thu, 22 Oct, 2020 at 1:39 PM
How long does it take to process a return item?
It generally takes between 5- 7 business days to process a return item but please allow up to 14 business days due to the current shipping delays.
Thu, 22 Oct, 2020 at 1:40 PM
Can I collect/pick up my order from your warehouse?
We’re an online-only retailer. This means that we do not have a physical store due to safety reasons unfortunately we can not let customers pick up from our...
Thu, 5 Nov, 2020 at 2:00 PM